Absolute Velocity Labs (AVLC) Privacy & Data Policy

Effective Date: [7/10/25]

About Absolute Velocity Labs: Our Commitment to Privacy

Absolute Velocity Labs LLC (“AVLC,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Data Policy applies to all users, customers, and visitors across our service offerings, subdomains, mobile applications, and social media channels.

By using our services, websites, mobile applications, or engaging with us on social media, you agree to the terms outlined in this policy.

2. Scope

This policy covers:

  • All AVLC service plans and tiers (including Affiliate Content, Educational Resources, Local SEO Tools, Hybrid Marketing Solutions, and Full-Service Agency Packages)
  • All subdomains and web properties (including but not limited to: avlc.llc, edu.avlc.llc, billing.avlc.llc, help.avlc.llc, book.avlc.llc, and any future subdomains)
  • All mobile and web applications provided by AVLC
  • All associated social media pages (Facebook, Instagram, Twitter/X, TikTok, YouTube, Pinterest, LinkedIn)
  • Internal and client-facing tools, dashboards, and reporting systems

3. Information We Collect

a. Information You Provide

  • Account Registration: Name, email, phone, business info, password, billing details
  • Service Use: Content submissions, support requests, uploaded files, communications
  • Billing & Payment: Payment details, transaction records (processed securely via third-party providers)
  • Educational Content: Course progress, quiz results, eBook downloads, Forum Usage

b. Information Collected Automatically

  • Website/App Usage: IP address, browser/device info, cookies, analytics data, usage logs
  • Support Interactions: Chat transcripts, call logs, support ticket metadata
  • Social Media: Public profile info, engagement metrics, messages (only as permitted by platform and user settings)

c. Information from Third Parties

  • Integrations: Google, Zoho, WordPress, WooCommerce, Strava, etc. (as authorized by you)
  • Affiliates & Partners: Data from affiliate links or partner services

4. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our services, apps, and websites
  • Communicate with you (support, updates, marketing—per your preferences)
  • Process payments and manage subscriptions
  • Personalize your experience and recommend relevant content/services
  • Detect, prevent, and address fraud, abuse, or technical issues
  • Comply with legal and regulatory obligations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data only as necessary:

  • Service Providers: Payment processors, cloud hosting, analytics, email/SMS delivery, customer support tools (all required to meet our security standards)
  • Legal Compliance: If required by law, subpoena, or to protect the rights and safety of AVLC, our users, or the public
  • Business Transfers: In the event of a merger, acquisition, or asset sale (users will be notified)
  • Social Media: If you engage with us on social platforms, your interactions and public profile info may be visible per those platforms’ terms

6. Data Security

  • HIPAA-Level Security: All client and user data is stored in secure, HIPAA-compliant cloud environments (Zoho One, Google, AWS, etc.)
  • Encryption: Data is encrypted in transit (SSL/TLS) and at rest
  • Access Controls: Only authorized personnel have access to sensitive data; access is logged and regularly reviewed
  • Redundancy & Backups: Regular secure backups across cloud platforms; disaster recovery protocols in place
  • Payment Security: All payment/financial data processed via PCI DSS-compliant providers; AVLC never stores raw payment card details

7. Data Retention

  • Account Data: Retained as long as your account is active or as needed to provide services
  • Support/Communication Logs: Retained for quality assurance, training, and compliance
  • Financial Records: Retained per tax and legal requirements
  • App/Site Usage Data: Retained for analytics and security, typically anonymized after 12 months

8. Your Rights & Choices

  • Access & Correction: You can request access to or correction of your personal data at any time
  • Deletion: You may request deletion of your account/data (subject to legal retention requirements)
  • Opt-Out: You can opt out of marketing communications at any time via email or app settings
  • Cookies: Manage cookie preferences via our site banner or your browser settings

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If you believe a child has provided us data, please contact us for removal.

10. International Data Transfers

We primarily operate in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other locations as needed for service delivery.

11. Third-Party Links & Integrations

Our sites, apps, and content may contain links to third-party websites, tools, or integrations. We are not responsible for the privacy practices of those third parties. Please review their policies before providing information.

12. Social Media & Public Content

Engagement on our social media pages or public forums may be visible to others. Please avoid sharing sensitive information in public posts or comments.

13. Updates to This Policy

We may update this policy as our services evolve. Changes will be posted on our website and/or app, with the “Effective Date” updated above. Significant changes will be communicated directly to users.

14. Contact Us

For questions, requests, or concerns about this policy or your data, contact:

15. Service Plan-Specific Notes

  • Affiliate Content/Resources: Minimal data collected; only analytics and optional newsletter sign-up info
  • Educational Resources: eBook Downloads, Forum Usage, plan data
  • Local SEO Tools: Business info, location data, local SEO metrics (never shared outside client dashboard)
  • Hybrid Marketing Solutions & Full-Service Agency: May require deeper business data access; always encrypted and only for service delivery
  • Billing Portal: All payment data processed securely; AVLC does not store card numbers

16. Subdomains & App Coverage

This policy applies to all AVLC subdomains, including but not limited to:

  • avlc.llc
  • edu.avlc.llc
  • billing.avlc.llc
  • help.avlc.llc
  • book.avlc.llc
  • [any future subdomains or apps]

17. Secure Account & Payment Data Management

All client accounts—including payment methods, billing information, and subscription details—are securely managed through Zoho Subscriptions, a trusted and compliant platform. Zoho Subscriptions employs industry-leading security protocols, including multi-factor authentication (MFA), two-factor authentication (2FA), SMS verification, and authenticator app support. This ensures that your financial and personal information is protected at all times.

App and Account Access:
All clients will access their accounts, billing, and service dashboards via our secure AVLC app, available for both desktop and mobile devices. Once launched, clients will use secure login credentials to access their accounts, manage subscriptions, update payment methods, and review service details directly through the app interface. This unified login experience is designed to enhance security and give you full control over your data.

Data Storage & Compliance:

  • All sensitive data is stored exclusively in secure, HIPAA-compliant cloud environments (Zoho One and Zoho Subscriptions).
  • Payment data is processed and stored according to PCI DSS standards. AVLC does not directly store raw payment card information.
  • Access to client data is strictly limited to authorized personnel and monitored with robust audit trails.
  • Regular security reviews and backup protocols are in place to ensure business continuity and data protection.

If you have questions about how your information is managed or would like to know more about our security practices, please contact us at info@avlc.llc.

18. Compliance

AVLC follows all applicable U.S. data privacy laws and best practices, including:

  • HIPAA (for healthcare clients)
  • CCPA (California)
  • GDPR (where applicable to EU data subjects)
  • PCI DSS (payments)

By using AVLC services, you acknowledge and consent to this policy.

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